Refund and Returns Policy

At Y&K Pvt. Ltd., we are committed to providing high-quality products under our ZireX brand. We want you to be completely satisfied with your purchase. If you are not satisfied, our Return and Exchange Policy ensures a hassle-free process to address your concerns.

Eligibility for Returns and Exchanges

1. Timeframe: Returns and exchanges must be initiated within 30 days of the purchase date.
2. Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
3. Receipt: Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

1. Products that have been used
2. Gift cards
3. Products marked as final sale

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at sales@yandkpvtltd.com with your order number and details of the product you wish to return or exchange.
2. Approval: Our team will review your request and, if approved, provide instructions on how to proceed.
3. Ship the Item: Once your return or exchange is approved, package the item securely and ship it to the address provided by our customer service team.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or variant, please contact us to check the availability of the desired item. If available, we will process the exchange once we receive the original item.

Shipping Costs

1. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
2. Exchange Shipping: If you are exchanging an item, we will cover the shipping costs for sending you the replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@yandkpvtltd.com with your order number and a photo of the damaged or defective product. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need further assistance, please contact our customer service team:

Email: sales@yandkpvtltd.com
Phone: +91 99465 44402
Address: Y and K pvt ltd, 16/447 Pookottuchola Chemrakkattur PO Areekode Malappuram District Kerala